Frequently Asked Questions

I have a general question about my trip...

Unfortunately, we currently don’t offer custom itineraries or trip consultations, however our best recommendations are located in our guides here in our shop.

Alternatively, we share a TON of free information on our InstagramTikTok and YouTube channel. Plus tons of article on our website including hotel, restaurant and tour recommendations.

I have a question about one of the products...

We have a list of frequently asked questions for each product at the bottom of their page, just click on the product and scroll down.

If we haven't answered your question there, then please drop us a message on the live chat and a member will be able to help you, or drop us an email at hello@loveandlon.com.

How can I change the shop to my currency?

Our shop accepts payments from these currencies: US Dollar (USD $), Canadian Dollar (CAD $), British Pound (GBP £) and Euro (EUR €).

Where can I enter my discount code?

When you get to the checkout, there’s a box to add your discount code before paying.

Can you buy the toilet guide separately?

Sorry! The toilet guide only comes with our London Itineraries and the Casual Tourist Guides and isn’t sold separately.

I'm planning a trip to Paris. Do you have any guides?

We launched Love and Paris! and we have Paris Itineraries available from 3-6 days, just like for London 🎉

And more helpful guides on the Paris shop, have a look.

You can find lots of helpful and free content on our InstagramTikTok, and YouTube channel.

On our website, you’ll discover articles about hotels, restaurants, tours, fun activities, transportation, and so much more. We can’t wait to help you make the most of your Parisian adventure!

Can you help me with a visa or border control question?

We don't have an immigration expert on hand so we can't help, sorry!

Do you offer itineraries to other cities in the UK?

Currently, we only offer itineraries for London.

Should I buy a London Pass?

Do you intend to visit several popular tourist spots during your stay in London? If so, the London Pass could potentially save you some money. However, that’s not always the case and it may end up costing you more. Read our article telling you how you can determine if the London Pass is a suitable choice for your specific travel needs.

Our London Itineraries come equipped with an Attractions Pass Guide and Calculator, and will show you how you could save anywhere from £60 to £200 using a popular attractions pass with the itinerary.

How long does it take to receive my guide?

You'll receive this guide immediately upon purchase via digital download.

How do I save the guides to my phone/laptop?

To most easily access your Love and London guides and to make sure you can always reference them into the future, you’ll need to download your files to one or more of your devices. It’s fairly straightforward but if you are not sure how to do that then follow these steps.

Get in touch with usat hello@loveandlondon.com if you need us to reset your download attempts as each guide can be downloaded five times by default.

Ready to explore London like a Londoner would?